RETURNS & EXCHANGES

SENTHMETIC 30 DAY GUARANTEE

We strive to provide good quality products and guarantee 100% customer satisfaction to all our customers. Senthmetic offers 30 days return and exchange for all products.

RETURN PROCESS

From the day you receive your order, you have 30 days to return your item. Log into your account and click on the "Returns & Exchanges" tab and fill out the return form. If you do not have an account, go to our Return Center.

    Once we receive your return request, we will send you a return shipping label and instructions on how to return your items.  Please make sure that the returned item is "sellable condition"(see below), otherwise we cannot issue an exchange or refund for you.  

    SHIPPING

    We authorize a FREE return for the following types of situations:

    • Manufacture defects: poor quality ss, zipper defects, rip or torn
    • Wrong/missing item from the package.

      However, we do not cover the return shipping fee in the following situations:

      • Wrong size/color ordered
      • Changed mind/ Item no longer wanted

      EXCHANGE

      We offer a $5 coupon to cover the return shipping cost. If you need to start an exchange, follow the same instructions as you would return the item and choose "exchange" when filling out the return form. We will ship the replacement once the returned item is received. You will receive a confirmation email along with the $5 coupon. 

       

        IMPORTANT NOTES

        • Please make sure to use the shipping label provided by us. Any return without our return shipping label WILL NOT be confirmed or refunded.
        • The returned item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, and needs to be in its original packaging with the manufacturer tags.
        • To expedite the return process, please upload a photo to show that the return item is intact with its original packaging and tags. You can upload the photos after you fill in your order number and email address at Return Center.

         Please contact us for further questions, we will do our very best to assist you.